Through this initiative, we trust we will ensure our guests continue to enjoy a comfortable and pleasant stay with us.
Since November 2013 Village & Life has been operating a central Control Room as a service to all guests. The Village & Life Control Room is a 24 hour, 7 days a week backup system put in place to ensure further peace of mind and safety for our guests. An All Hours number is available at each property, provided upon check-in; however the Control Room is there to assist our guests in the case of an emergency of a more challenging or delicate nature. The control room has direct access to the Directors of Village & Life, Embassy or Consulate offices, and other essential contacts. Guests can retrieve details for the Control Room (located in Camps Bay) from each property.